1. Definitions
“We”, “us” and “our” mean International DMC Ltd, trading as iDMC Swiss. “You” and “the Client” mean the person or organisation engaging our services. “Services” means the corporate logistics, delegation support, transport, accommodation sourcing, event coordination and related services we provide. “Proposal” means a written quote or programme outline we provide. “Service Agreement” means the signed agreement or accepted written proposal that governs a specific engagement.
2. The Company
iDMC Swiss is a trading name of International DMC Ltd, registered in England and Wales (Company No. 12657338), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. For GCC engagements, invoicing may be handled by our affiliate International DMC LLC (Dubai). These Terms govern use of www.idmcswiss.com and all Services we provide.
3. Services & Our Role
We provide corporate event logistics, VIP transport, delegation support, accommodation sourcing and related Services in Switzerland and internationally. In arranging hotels, transport, venues and other elements, we act as an independent coordinator and agent, sourcing and managing third-party suppliers on your behalf. We are an independent destination management company and are not affiliated with, endorsed by or an official partner of any conference, forum, event organiser, venue or transport operator. All Services are subject to availability and supplier confirmation, and to a separate Service Agreement which prevails over any general description on the website.
4. Enquiries & Proposals
Submitting an enquiry form or contacting us does not create a binding contract. A binding agreement is formed only when both parties have signed a Service Agreement, or when a written Proposal has been accepted in writing by you and confirmed in writing by us. Proposals are valid for the period stated in them and are subject to availability at the time of confirmation.
5. Fees & Payment
Fees are set out in the applicable Proposal or Service Agreement. Unless otherwise agreed: a deposit is required to confirm a booking; the balance is due before services commence. Payments are made to International DMC Ltd (UK) or International DMC LLC (Dubai) as specified, in the currency stated (typically GBP or USD). All prices are exclusive of applicable taxes unless stated otherwise. Late payment may delay or suspend confirmation of supplier arrangements.
6. Cancellations & Amendments
Cancellation terms vary by service type and are set out in the Service Agreement. As a general position: 14 or more days before service commencement, a full refund of recoverable amounts; 7 to 14 days, 50%; within 7 days, non-refundable. Some supplier costs (for example pre-paid accommodation or transport) may be non-refundable from the point of booking regardless of notice. Amendments must be requested in writing; costs arising from amendments are charged to you. Government and high-security work may carry different terms, stated in the relevant Service Agreement.
7. Client Obligations
You agree to provide accurate and complete information needed to deliver the Services, and to do so in good time. You are responsible for ensuring that delegates hold valid travel documents, visas and any required permissions, and for arranging appropriate travel and medical insurance for your delegates. You are responsible for the conduct of your delegates during a programme.
8. Third-Party Suppliers
Many elements of a programme are delivered by independent third-party suppliers. Those suppliers provide their services under their own terms and conditions, which may apply to you. While we select and manage suppliers with care, we are not liable for the acts, omissions, defaults or negligence of any third-party supplier.
9. Limitation of Liability
We act as agent and coordinator of third-party services. To the extent permitted by law, we are not liable for the acts, omissions or negligence of third-party suppliers, and our total liability for any claim arising out of an engagement shall not exceed the total fees paid to us for that specific Service. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited.
10. Force Majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government action or restrictions, pandemics, civil unrest, strikes, or third-party supplier failure.
11. Confidentiality
We treat all client information with the utmost confidentiality. Client details and programme information are not disclosed to any third party other than as necessary to deliver the Services, or as required by law. We are happy to enter into a separate non-disclosure agreement for sensitive engagements.
12. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data-protection law. Where each party processes personal data relating to the other’s personnel or delegates, each acts as an independent controller and will comply with its obligations under UK GDPR.
13. Intellectual Property
All content on www.idmcswiss.com, and all Proposals, programme designs and documentation we produce, remain our intellectual property unless otherwise agreed in writing. You may use materials we provide for the purpose of the engagement, but not reproduce or distribute them for other purposes without our consent.
14. Use of the Website
You may use the website for lawful purposes only. You must not misuse it, attempt to gain unauthorised access, or use it in any way that could damage or impair the site or its availability.
15. Third-Party Rights
A person who is not a party to a Service Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
16. General
The Service Agreement, together with these Terms and the Privacy Policy, forms the entire agreement between us. Any variation must be agreed in writing. If any provision is found unenforceable, the remaining provisions continue in force. We may not assign an engagement without your consent except to a successor of our business. Nothing in these Terms creates a partnership or joint venture between us.
17. Governing Law & Jurisdiction
These Terms and any dispute arising from them are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.
18. Complaints & Contact
We aim to resolve any concern quickly and directly. Please contact us in the first instance: International DMC Ltd · irfan@internationaldmc.com · +44 7808 833100 · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
